I had the most fantastic customer service at this location. I accidentally ruined my phone, which was my own fault. The gentleman who assisted me not only helped me to find a new phone, but also went far out of his way to make sure I was getting a good deal. I was treated as a valued customer, and by the time I left my monthly bill was even lower than when I got there!
i had an issue with my Iphone 7 where it could not connect to any cellular data and it was stuck in a reset loop. They did nothing to help me. they said i could go to the Brooklyn store, which i did not have time to do, or spend my money to buy a new sim card. All while i had insurance on this phone. i spoke with a technician on the phone and they said i could get it replaced free of charge with the insurance. Sure enough i arrive at this store and they said i have to pay $200 for a replacement and still have to drive to Brooklyn to get the replacement and i only had about $120 more to pay it off. Makes sense to me.
I went here to get new phones for my fiancee and I. The girl helping me said her manager agreed to give me two free cases, one for each phone, and a free screen protector for each phone. Which was awesome, 5 stars! However, I got my bill AND THEY CHARGE ME EVERY MONTH for those to pay them off. Cheap scam, and lies. Do not go to this store.
Writing this as we leave the parking lot. Walked in with my husband as his lease was up and he has to get a new phone. Was not even greeted by either of the gentlemen working. Waited 6 minutes while they were with customers and they still didn’t greet us. Customer service 101 is a simple greet and “hello we will be with you shortly”. Walked out and will go elsewhere. Thanks for the awful service.
I've been a Sprint customer for over a decade and my experience at this location is by far the best I've had.
This review is for the Sprint Chestnut Commons location. I went in on a Saturday to inquire questions about signing my husband and I up for service. The man helping me was very short one word answered and honestly could care less whether or not I signed up. After answering all my questions I decided to sign up. He took my ID, asked my soc ran my credit and said that everything is set up for when I come back with my husband. He then said that he has a rose gold iPhone and a black one for the both of us that he will place on hold. My husband and I went back 1-2 hours later and the man who helped me said he sold the phones. This of course is annoying but I KIND OF understand as a sale is a sale. So he brushed it off no problem and said he can order the phones for us, they will be here Tuesday and he will call me to let me know. Tuesday past didn't hear anything. I call Wednesday to check and the guy (who didn't help us out saturday) said he'd look into it and put me on hold. He said there was nothing under my name and if it was possible it would be under another name. I of course told him no and had to ask him to check to see if they were ordered or not. He said that he'd look into it, talk to the guy who helped us then call me back. I made sure to tell him to call me back either way. He of course NEVER called back. I called again he said they got busy and that the order was cancelled. I said so they were randomly cancelled and no one called to tell me?? He said sorry someone should have reached out. So basically the guy fake entered them into the computer that Saturday, even called me on my cell to ask AGAIN for my social security number (which is super shady) then I had to call 3 times to get a straight answer whether or not my phones were even ordered? DO NOT GO HERE, SAVE YOURSELF A HEADACHE. They do not give a crap about the customer one bit and made that very obvious.
Sprint Store is a US Electronics Store based in Elyria, Ohio. Sprint Store is located at 616 Tillotson St, Elyria, OH 44035, USA.
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